Shipping policy

Shipping Policy
Effective Date: March 14, 2024

Thank you for shopping with Foila's Journey Diary LLC! Below is our shipping policy to help you understand how we process and deliver your orders.

1. Processing Time

  • Orders are processed within 3-5 business days (excluding weekends and holidays).

  • Print-on-demand items may require additional processing time due to custom production.

  • If there is a delay in processing your order, we will notify you via email.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Estimated delivery times vary depending on the shipping carrier and destination:

    • Standard Shipping: 5-10 business days

    • Expedited Shipping: 2-5 business days

    • International Shipping: 10-21 business days (customs delays may occur)

  • We are not responsible for shipping delays caused by the carrier or customs processing.

3. Tracking Information

  • A tracking number will be provided once your order ships.

  • If you do not receive tracking details within the estimated processing time, please contact us at foilasjourneydiary@gmail.com.

4. Shipping Restrictions

  • We currently ship to locations within the United States and select international destinations.

  • Some products may be unavailable for international shipping due to restrictions.

5. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue.

  • Stolen Packages: We are not responsible for stolen packages once they are marked as delivered. Please ensure your shipping address is secure.

  • Damaged Packages: If your order arrives damaged, please refer to our Return & Refund Policy for assistance.

6. Address Errors

  • It is the customer's responsibility to provide an accurate shipping address at checkout.

  • If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

7. International Shipping & Customs Fees

  • International orders may be subject to customs duties, taxes, or fees imposed by the destination country.

  • These charges are the customer’s responsibility and are not included in the shipping cost at checkout.

  • Customs processing may cause delays beyond our estimated delivery time.

8. Contact Us
If you have any questions or concerns regarding your shipment, please contact us at foilasjourneydiary@gmail.com.

By purchasing from Foila's Journey Diary LLC, you acknowledge and agree to this shipping policy. We appreciate your support!